Digital Transformation | Technology | Process | Delivery
Digital Transformation Consultant
Turning technology, processes and ambition into practical business change.
Digital transformation isn't simply about implementing new technology. It is about improving how an organisation operates, how people work, how customers are served and how the business creates value.
I bring more than 20 years' experience across enterprise technology, systems implementation, solution design, digital transformation and commercial leadership.
I've worked across the full transformation lifecycle, from requirements and solution design through to implementation, integration, adoption and continuous improvement.
Transformation needs to solve a business problem
Technology should enable change, not become the objective.
I work with leadership, technology and transformation teams to understand what the organisation is trying to achieve, where existing processes and systems are holding it back, and what needs to change.
That can mean:
- Redesigning business processes
- Replacing or modernising legacy systems
- Implementing ERP, CRM or HR platforms
- Integrating systems and data
- Introducing cloud technology
- Applying AI and automation
- Improving reporting and decision-making
- Improving customer and employee experiences
- Developing future-state operating models
The answer is rarely one piece of technology.
Successful transformation usually brings together technology, process, people, data and commercial objectives.
What I do
I work from the business problem through to practical delivery, bringing the different parts of transformation together.
Technology, process, people and commercial objectives have to move together.
Transformation Strategy & Roadmaps
Define the current state, future state, transformation priorities and practical roadmap needed to move between them.
Business & Process Transformation
Understand existing processes, identify inefficiencies and redesign workflows to improve productivity, control and user experience.
Systems & Platform Transformation
Lead or support complex implementations across ERP, CRM, HR, finance, BI, cloud and other enterprise platforms.
Technology & Solution Design
Translate business requirements into practical technology solutions, considering architecture, integration, data, security and long-term scalability.
AI & Automation
Identify where AI, automation and intelligent workflows can improve processes, reporting, customer experience and operational performance.
Programme & Delivery Leadership
Bring together business teams, technology teams, vendors and senior stakeholders to keep complex transformation programmes aligned and moving.
I understand the whole transformation lifecycle
My experience covers more than strategy and recommendations.
Discover → Understand the business problem, requirements, processes and objectives.
Design → Define the future state, solution approach, operating model and technology requirements.
Integrate → Connect systems, data, processes and technology partners.
Implement → Manage delivery, governance, risks, stakeholders and programme priorities.
Adopt → Support users, change management, training and adoption.
Improve → Measure outcomes and identify further opportunities for improvement.
20+ years across technology and transformation
I have worked across public and private sector organisations, from digital agencies and enterprise software implementation through to large-scale transformation programmes.
At Capita, as Head of Pre-Sales & Solution Consulting, I directed the design and delivery of digital transformation programmes across ERP, HR, CRM and BI.
I worked with executive stakeholders to align technology solutions with strategic objectives and helped introduce AI, automation and self-service capabilities to improve operational efficiency, decision-making and user experience.
Earlier in my career at DSA / Sage Timesheet, I combined senior sales leadership with hands-on solution consulting and implementation.
I delivered enterprise finance, HR and project management solutions across more than 1,000 organisations, managing requirements, configuration, data integration, process redesign, training and adoption.
This gives me a practical understanding of what happens after the strategy deck.
- Technology, solution design and transformation experience
- 20+ years
- Complex transformation opportunities
- £1m–£50m
- Organisations supported through enterprise software solutions
- 1,000+
- Public sector, healthcare, financial services, manufacturing, professional services and more
- Multiple sectors
- ERP, CRM, HR, BI, cloud, data and digital platforms
- Enterprise platforms
Technology has to deliver something
My background combines technology, transformation and commercial leadership.
I have worked with CEOs, C-suite executives, programme sponsors, technology teams, vendors and customers. That means I can look at transformation from several perspectives:
- Business outcome — What are we actually trying to improve?
- Technology — What systems and capabilities are needed?
- Process — How does the organisation need to work differently?
- People — What needs to change for adoption to happen?
- Commercial — What value will the investment create?
Technology experience
- ERP — Oracle, SAP, Integra and Sage
- CRM — Salesforce and enterprise CRM
- HR & Workforce — Workday, HR, payroll and time management
- Cloud — Microsoft Azure and AWS
- Data & BI — Power BI, SQL, analytics and data integration
- AI & Automation — Generative AI, AI-enabled workflows, RPA and automation
- Enterprise Platforms — ServiceNow and other integrated enterprise systems
From individual systems to connected organisations
Many transformation programmes fail to deliver their potential because systems, processes and teams are considered separately.
My experience spans the connections between them. For example:
Finance + HR + Payroll + Time + CRM + Data + Reporting
The objective is not simply to implement each system.
It is to create a joined-up operating environment that gives people better information, better processes and better ways of working.
Comfortable between the boardroom and the delivery team
I have regularly worked with C-suite executives, programme sponsors and senior technology leaders while also working with delivery teams, solution specialists, vendors and users.
That allows me to translate between strategic objectives and practical delivery. I can discuss:
- Business objectives with the board
- Requirements with business teams
- Solutions with technology teams
- Delivery with programme teams
- Commercial implications with sales and leadership
- Risks and recovery actions with programme sponsors
Strategy with practical delivery experience
I am not purely a strategist.
My early career included hands-on implementation, configuration, integration and solution development.
I then moved into senior solution consulting, sales leadership, pre-sales and transformation leadership.
That progression means I understand both how technology is supposed to work and what can actually happen when you implement it in a real organisation.
Depending on the requirement, this work may be described as Digital Transformation Consultant, Digital Transformation Lead, Digital Transformation Director, Transformation Consultant, Technology Transformation Consultant, Digital Transformation Programme Lead, Digital Transformation Architect or Technology Transformation Lead. The title varies; the need is to connect strategy with practical change.
Have a transformation challenge?
If you're trying to work out what needs to change, which technology can help and how to turn the opportunity into a practical programme, let's talk.